Our top priority is keeping our guests, team members and communities safe.
We are adding even more measures to keep guests and team members safe during COVID-19

A MESSAGE FROM VICTRA CEO, RICH BALOT

Our communities are at the heart of everything we do, and always will be. As the impacts of COVID-19 continue to be felt across the country, we want to assure you that the safety and health of our guests and team members continues to be our top priority. In addition to precautions that have been in place since March, we have implemented further measures in line with the latest CDC recommendations, such as daily health checks for all team members, touchless payment options, and offering curbside pickup. As we continue to evaluate data and safety measures, we remain dedicated to providing safe ways to keep you connected to those who mean the most.

Telecommunication services continue to be essential for the heroes of our communities: first responders, medical personnel, healthcare professionals, educators and many more. All of us also rely on these essential services to continue working, learning and staying in touch with family and friends, now more than ever before.

We will continue working to enhance the safety of our team members and guests while meeting the important needs of our guests during this time. This includes enhanced safety practices in all our operating stores and continually reevaluating and updating those practices when needed. Previous measures, such as increased cleaning and sanitation, limiting store occupancy, practicing social distancing within the store, offering hand sanitizing stations and requiring face masks, also continue in all operating store locations.

In these unprecedented times, our mission of “Connecting Technology to Life” has never been more important. We are here for you, now and always.

-Rich Balot, Victra Founder and CEO

STORE HOURS/UPDATES

We have temporarily changed our store hours.
Find your nearest Victra store for up-to-date info on store hours and closures.

Our every guest every time commitment delivers the best in class customer experience in a healthy and safe environment. During this time, we have developed a Safety Pledge focused on keeping our guests and in-store associates safe:

  • Thoroughly clean and disinfect the entire store nightly and maintain throughout the day
  • Sanitize Guest touch points such as credit card machines, demo phones and POS stations prior to each use
  • Modifications to sales floor layout and visual markers within the store to reinforce social distancing
  • Limiting number of Guests in the store at the same time
  • Requirement for team members wearing masks/face coverings
  • Check in online, curbside assistance and ship to home options to enable a healthy shopping experience

Our Customers

Verizon Wireless is supporting customers during this difficult time period by:

  • Adding 15GB of high speed data for wireless customers and small business customers to be automatically applied (no customer action is necessary)
  • Waiving overage charges and late fees for those financially impacted by the COVID-19 crisis
  • Removing data caps for consumer and small business Fios and DSL broadband internet plans
  • Beginning 4/23/2020, k-12 and Postsecondary Public and Private school teachers with a valid teaching certificate and actively employed RNs, LPNs, and Nurse Practitioners with a valid nursing license qualify for a discount on eligible Unlimited plans
  • In response to the current COVID-19 situation, starting 4/22-5/21, Verizon will offer Smart Family Basic for free for 30 days to provide customers with critical content filters, web and app activity, and time of day restrictions.

Further details to offers can be found on verizonwireless.com

Our Communities

Verizon Wireless is the network more people rely on and has committed to keeping communities connected by:

  • Providing first responders with priority and preemption abilities for voice and data
  • Offering new affordable options designed especially to support low-income households needing internet access
  • Investing in our network to focus on using the power of 5G tomake the nation’s best and most reliable networks even better Accelerating the transition to 5G

ADDITIONAL SUPPORT OPTIONS

Customer Service
1-800-279-3550
Our customer service line is open
Monday-Friday from 9 a.m.-9 p.m. ET.

For account support or assistance with phones or other wireless devices:

1-800-922-0204

For account support or assistance with FiOS:

1-800-837-4966

For after-hours questions or assistance, please submit a note here:

https://www.victra.com/contact-us.aspx