Learn about how we’re responding to COVID-19.
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Verizon authorized retailer

Our top priority is keeping our customers,
employees and communities safe.

A MESSAGE FROM VICTRA CEO, RICH BALOT

Our communities are at the heart of everything we do. As COVID-19 continues to spread, we want to assure you we are taking precautions to keep you safe and connected to those who mean the most in these challenging times.

The products and telecommunications services we provide are essential to first responders, medical personnel and the general public, and we are continuing to serve customers across the nation at our store locations, as well as online. As part of that, we are proud to support healthcare networks, businesses and employees now working from home, and education instructors as our lives change during this pandemic.

We will continue to balance the safety of our employees and customers as well as the important needs of our customers during this time. This includes new safety practices captured in our Safety Pledge in our operating stores in line with CDC recommendations.

In these unprecedented times, our mission of “Connecting Technology to Life” has never been more important. We are here for you, now and always.

Rich Balot
Founder and CEO

STORE HOURS/UPDATES

We have temporarily changed our store hours.
Find your nearest Victra store for up-to-date info on store hours and closures.

Our every guest every time commitment delivers the best in class customer experience in a healthy and safe environment. During this time, we have developed a Safety Pledge focused on keeping our guests and in-store associates safe:

  • Thoroughly clean and disinfect the entire store nightly and maintain throughout the day
  • Sanitize Guest touch points such as credit card machines, demo phones and POS stations prior to each use
  • Modifications to sales floor layout and visual markers within the store to reinforce social distancing
  • Limiting number of Guests in the store at the same time
  • Requirement for team members wearing masks/face coverings
  • Check in online, curbside assistance and ship to home options to enable a healthy shopping experience

Our Customers

Verizon Wireless is supporting customers during this difficult time period by:

  • Adding 15GB of high speed data for wireless customers and small business customers to be automatically applied (no customer action is necessary)
  • Waiving overage charges and late fees for those financially impacted by the COVID-19 crisis
  • Removing data caps for consumer and small business Fios and DSL broadband internet plans
  • Beginning 4/23/2020, k-12 and Postsecondary Public and Private school teachers with a valid teaching certificate and actively employed RNs, LPNs, and Nurse Practitioners with a valid nursing license qualify for a discount on eligible Unlimited plans
  • In response to the current COVID-19 situation, starting 4/22-5/21, Verizon will offer Smart Family Basic for free for 30 days to provide customers with critical content filters, web and app activity, and time of day restrictions.

Further details to offers can be found on verizonwireless.com

Our Communities

Verizon Wireless is the network more people rely on and has committed to keeping communities connected by:

  • Providing first responders with priority and preemption abilities for voice and data
  • Offering new affordable options designed especially to support low-income households needing internet access
  • Investing in our network to focus on using the power of 5G tomake the nation’s best and most reliable networks even better Accelerating the transition to 5G

ADDITIONAL SUPPORT OPTIONS

Customer Service
1-800-279-3550
Our customer service line is open
Monday-Friday from 9 a.m.-9 p.m. ET.

For account support or assistance with phones or other wireless devices:

1-800-922-0204

For account support or assistance with FiOS:

1-800-837-4966

For after-hours questions or assistance, please submit a note here:

https://www.victra.com/contact-us.aspx